How Payments Work
What Are Payments?
Payments refer to the transactions made by customers who purchase a Subscription or Membership within your app. Customers can cancel their subscriptions directly through the app or you may do it for them through the CMS. For one-time membership payments, cancellations must be handled through the CMS. All transactions are processed using your Stripe account.
User Experience
Step-By-Step
Customers wishing to view their Payments after purchasing a Subscription can do so:
- Open the app
- On the Home Screen, open Profile, the customer must be Logged in
- Tap on Order Icon
- Wishing to Cancel a Subscription? Tap on Card icon
- Tap on the Card to view Subscriptions Benefits
- If the Subscription is Recurring the Customer can tap to Cancel
- Tap Cancel.
- The Subscription will stay valid through end of term (ex. end of Month, end of Quarter)
Video
Tutorial Video
Payments
- From the Quick Start Page in your admin dashboard, click Subscriptions
- A new tab will open up and on the ensuing page, click Payments
- On the ensuing page, you will see payments once customers have purchased your Subscriptions or Memberships
- This is an example of the Payments page with all Payments created.
- This is an example of the Payments page with Subscriptions created.
- You can click into a specific Payment or Subscription to get additional details
- If you hit Cancel Subscription, you will be taken to Stripe in order to do so.
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