Make sure you have a login to the Gallus Admin dashboard for your app. If you don't, email firstname.lastname@example.org and indicate which course you'd like to be set up for.
There are two options for Loyalty Programs in a Gallus app:
Punch Card (Designate how many punches it takes to get to a given reward)
Points Program (Users earn points per transaction (most do a point for every dollar spent at the facility) and designate certain tiers for redemption)
Punch Card Loyalty Programs
How To Earn In A Punch Card Program
App is downloaded by user.
User taps on the Loyalty Program button on the Home Screen of the app.
If it's their first time, the user joins the Loyalty Program by providing an email address.
User arrives on the main Loyalty Program page.
Staff member pulls up their Staff Loyalty Portal and enters their code, then selects the program and how many punches to award to the customer.
A single-use three-digit code is generated. Verbally say the code to the customer and ask them to enter it into their own device.
Customer taps Punch in the program they're earning for and enters the three-digit code, then taps Submit.
DONE! A punch has been added to the program.
How To Redeem In A Punch Card Program
User earns the amount of punches required for a reward.
User taps on Loyalty Program button on the Home Screen of the app.
If a reward has been earned, it will show up at the top of the page. At the time of their next transaction, the user can hit Tap To Redeem below the reward, then confirm that they would like to redeem it.
The reward has officially been redeemed! Your staff can either verify on the customer's phone or look in their Staff Loyalty Portal's History section to see the verified transaction along with a timestamp for when it occurred.
Select the points-based loyalty program you'd like to add points for.
Click Search in the middle of the screen, enter the user's email address, then click Search on the right side of the screen.
Click on the user's email address.
On the ensuing page, click Redeem Points.
Select the reward you'd like to give the user, the Employee Code you'd like to use, then click Redeem.
Through The App (Contactless)
Here are the steps for a user to redeem a reward in a points program:
User clicks on Loyalty Program button.
User gets to the amount of points required for a reward (it will show as yellow when the predetermined amount is reached).
Customer taps Redeem in the app on the proper reward, then Submit. A confirmation message will appear and they can show to staff for verification, or the staff member can click the History tab in the Staff Loyalty Portal to verify that a reward was indeed redeemed.
There's also a timer below the redeemed award that should be counting upwards when the staff member verifies the redeemed reward in the app (00:01 on the screenshot above). If it's not, it might be a screenshot.
A reward is "earned" if the circle with the points is yellow and "Tap To Redeem" appears below the reward.
On the next page, click the pencil icon next to Rewards
Add all rewards with their associated point values
What Is The Staff Loyalty Portal?
The Staff Loyalty Portal is a centralized location for your staff members to reward/redeem punch card and points-based loyalty programs in a contactless manner. Read on for some tips and tricks to use it efficiently!
This method is ideal for employees that are mobile (out on the course, serving in the dining room, etc.), as it allows them to reward/redeem punches directly from your app regardless of their location.
Why Isn't My Loyalty Program On My Home Screen?
Click HERE to view the items currently on your app's Home Screen.
Click on the Loyalty Program button and verify that the box next to Display is checked on the ensuing page.
If it says Off, click into the item, check the box next to Display, and click Save.
Still having trouble? Click the Chat box at the bottom-right of this screen or shoot us an email at email@example.com
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