What Are Rewards?

User Experience

Step-By-Step

1. Open the app. 
   
2. On the Home Screen, tap Rewards (or whatever you have chosen to title it)
   
1. 
   
3. If it's the first time they are accessing Rewards, they will be required to create an account or log in. 
   
1. 
   
4. Once logged in, the ensuing screen will display the available rewards. 
   
1. 
   
5. Tap on a reward and a screen with Rewards details will appear.
1. 
   
6. Customer taps Redeem Now button
   
1. 
   
7. A warning message appears, asking the customer if they're sure they'd like to use the offer now. If so, tap the checkbox and then Redeem
   
1. 
   
8. If it's a multi use Reward, they will be asked to select the Quantity before tapping the checkbox and then Redeem
   
1. 
   
9. A timestamp appears with the time the offer was redeemed. 
   
1. 
   
10. The customer shows the timestamped offer to a staff member at the time of purchase to verify they have a reward to use right now. 
    
11. If it is a multiple use reward the customer will be able to view their redemption history until they've used all the rewards available to them. 
    
1. 
   
12. DONE! If the offer was a one-time use it will move to the Redeemed Tab with a timestamp for when the offer was used. If it was a reward with multiple quantities, the customer can view their redemption history until they've used them all and the offer moves to the Redeemed tab. 
1. 
   

Video

Tutorial Video

Setting Up A New Reward

1. From the Quick Start Page in your admin dashboard, click Subscriptions
1. 
   
2. A new tab will open up and on the ensuing page, click Rewards
1. 
   
3. On the ensuing page, click Create and a popup will appear to create your first Reward
   
1. 
   
2. 
   
1. Reward Name
   

1. Name will be used to define Reward (i.e. $5 Off Your Green Fee, Free Small Range Bucket, BOGO Drink Special).
2. Sku
   

1. Tie it back to a SKU you're using in the POS to match rewards redeemed.
3. Image 
   

1. Provide an Image to highlight the Reward - 2:3 ratio (1620x1080) images smaller than 5MB.
4. Preview Text
   

1. TIP: Don't worry about this field, it's not currently in use!
5. Description
   

1. This is what will appear on the Rewards Details Screen and provide your customers all the important details.
   
2. TIP: Use the buttons above this box to add bold, italics, bulleted lists and more. 
   

1. Click Save to create your Reward.  

Add Customers

Once saved you have a couple of options; you could Add to Customers or you could close it out and add it as a Download Reward (we'll cover this further down the page). 

1. Customers
   

1. All Customers
   
2. Customers with a Membership (select which one)
   
3. Import by email (please note, to use this option email addresses must be imported into Customers first)
2. Quantity
   

1. Allows you to set the the quantity given for this reward.
3. Expires

1. Allows you to set the expiration date of the reward or leave it empty and never let it expire.

1. Hit Save
   
1. 
   

1. You can allow this reward to get applied to customers many times over with different expiration dates, quantities, and customers. 

Add Download Rewards

Rewards need to be created first in order to apply them as a Download Reward. 

You can have multiple Download Reward Incentives. Consider trying two and see which one drives the most repeat visits.

Video

Tutorial Video

1. On the Rewards list, click Add Download Reward
   
1. 
   
2. On the next page, click Create
   
1. 
   
3. On the popup, Add your reward
   
1. 
   
1. Reward
   

1. Allows you to select which Reward you'd like to use as a Download Incentive.

1. Quantity

1. Allows you to decide the quantity you wish to apply to this Download Reward.

1. Expires

1. Allows you to decide when this download incentive expires. 
   
1. Never: The download reward never expires. 
   
2. On a specific date: The download reward expires on a specific date for all customers. 
   
3. After interval: The download reward expires after a specific interval of time from when the customer downloads the app 
   
1. Day: Expires after X days from download (ex. expires 5 days after the customer downloads the app)
   
2. Week: Expires after X weeks from download (ex. expires 1 week after the customer downloads the app)
3. Month: Expires after X months from download (ex. expires 2 months after the customer downloads the app)
   
4. Year: Expires after X years from download (ex. expires 1 year after the customer downloads the app)

1. Hit Save
   
1. 
   

Pro Tip: Consider using "After Interval" to create a stepped approach to get your customers coming back to take advantage of rewards that expire in 7 days, 15 days, 30 days, etc. since download. 

Deleting A Reward

You can only delete an existing reward if it has not been added to any customers.

Editing A Reward

1. From the Quick Start Page in your admin dashboard, click Subscriptions. 
2. On the ensuing page, click Rewards in the left side menu. 
   
3. Click into the Reward you wish to edit. Update the info and click Save.
   

Remember you can add more customers to a reward at any time. Separating quantity, customers and expiration date allows you to use this reward for as long as you wish.  Need to Edit a Customer's Existing Reward? Visit How to Edit or Redeem Customer's Rewards. 

Rewards Analytics

High-Level Rewards Analytics

Reward Specific Analytics

1. From the Quick Start Page in your admin dashboard, click Subscriptions. 
   
2. From the Dashboard, click on the Rewards analytics Card
   
3. On the ensuing page, each membership will appear in a list:
   
1. 
   
4. Click into the specific reward you'd like to see specific analytics: 
   
1.