Best Practices & FAQs
What should customers do if their profile information is incorrect?
Profile information is pulled directly from Club Prophet. If anything needs to be updated - name, email, account number - it's recommended that the customer contact the pro shop to make the correction in the point-of-sale system or through their account in the Booking Engine. Changes will reflect in the app after the customer signs out and back in.
What happens if a customer taps Close on the terms screen instead of Submit?
They will not be signed in via SSO and will need to log in manually to book a tee time. Memberships, Rewards, Mobile Check-In and Wallet will also be unavailable to them until they complete the sign-in flow.
Is customer data shared with any third parties?
No. Data is only shared between Club Prophet white-labeled booking engine / POS and the Gallus white-labeled app - two systems your club already uses. Nothing is shared with outside parties.
What if we disable SSO?
Customers can still create accounts using a One Time Passcode (OTP), but they will not benefit from the automatic sign-in experience that SSO provides to all of the CPS specific features.
Can I add more Club Prophet customer data to the profile area?
Currently the profile displays name, email address, and account number from Club Prophet. Additional CPS fields (smartcard balances, loyalty points, prepaid balances) are being considered. Contact your Gallus Customer Success rep to share feedback on what would be most valuable for your club.