How The User Profile Works

How The User Profile Works

What is the User Profile? 

The User Profile is the personalization hub of your app, giving each golfer a centralized space to manage their in-app experience. From this area, users can access their profile information, set preferred preferences if custom fields are enabled, view round history, review scoring statistics, manage push notification preferences, and post scores to a handicap service - all in one place.

Why It's Important

The User Profile is a critical touchpoint for user engagement, retention, and data collection. Ensuring users can easily access and update their profile creates a sense of ownership and digital identity within the app. By curating their own preferences customers can receive a more tailored app experience, which directly drives long-term loyalty. Furthermore, a well-maintained profile provides the clients with zero-party actionable data, allowing for smarter communication and a more seamless connection with your customers. 

User Experience

View Profile

  1. On Home Screen, tap Profile icon 

  2. User can Log In, Create Account or view Settings

    2. Learn more if using Club Prophet Single Sign-On

View Settings

  1. If user is not logged in, tap on Gear icon
    2. User can manage:
      1. Push Notifications - enable/disable 
      2. Location (for GPS and Geofences) - enable/disable
      3. Access App Phone Settings
      4. Birdie Popup for Sharing a great score
      5. Reset App (clears the app; only way to get round history back is if user had created an account and logs back in with the same email address)
      6. Delete Account
      7. App Version 

View Account

  1. If user is logged in, they can view areas of access (Settings drops down)
    2. Bar Code or QR Code if enabled (using external ID - could tie in with POS, or CRM ID) 

    3. User can manage/access: 
      1. Profile Information
      2. Digital Cards (tied to Memberships/Subscriptions)
      3. Gifting (if available)
      4. Order History 
      5. Rounds, Stats, Score Posting (displays only if a user has played a round of golf) 

      6. Settings
      7. Log Out

Update Profile Information

  1. User taps Manage Your Profile

    2. User can: 
      1. Upload or Edit an image if enabled
      2. Edit any custom fields you allow them to 
      3. Add their preferences which you can later target with push notifications, rewards
      4. Add their birthday month which you can set up an automatic birthday reward 
    3. Save changes 

View My Cards

  1. User taps My Cards
  2. If user is not currently a member or subscriber they will display an empty state. 
    2. If user is a member or subscriber their digital card will display along with a view rewards button; if they can join multiple memberships they can display multiple cards

View Order History

  1. User taps Order History
  2. If user has not made any membership or subscription purchases, they will display an empty state

  3. If user has made any membership or subscription purchases, that order history will display 

View Gifts (if enabled)

  1. User taps Gifts
  2. If the user has purchased any gifts or redeemed any gifts they will display

  3. Learn more about Gifting

View Rounds, Stats, Score Posting (if played a round of golf)

  1. If the user has played at least one round of golf this card will display
  2. User taps Rounds, Stats, Score Posting
    2. User can see their round history, tap into each round card to access round details, scoring summary, toggle to apply score to stats or not 

    4. User can tap on Post button to post a score to the available handicap provider

    6. User can tap on Stats button to see their scoring stats


Best Practices

Encourage users to create their account on first use (see Download Promo Banner to help encourage account creation) along with App Onboarding - Welcome screen. Round history recovery is only possible if an email address was entered before the user starts to play their rounds of golf. 

Communicate the value of the User Profile. Many users may not explore the profile section without guidance. Using the Download Promo Banner and highlighting features like scoring stats and score posting with a popup or latest news article increases adoption and engagement.

Leverage Custom Fields intentionally. These tools are powerful for segmentation and personalization. Work can with your internal team to define how these fields are used before configuring them in the app.

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